In an era where customer expectations evolve daily, delivering relevant, timely, and meaningful experiences is no longer a competitive advantage—it’s a necessity. As businesses look for new ways to stand out, generative AI emerges as a game-changer in customer engagement.
The upcoming edition of the DBS DECODE webinar series, hosted by DBS Tech India in partnership with AIM Media House, will explore how organisations can harness Generative AI to craft personalised journeys at scale.
Date: May 30
Time: 4–5 PM IST
Platform: Zoom
From Insight to Impact: Generative AI in Action
Titled “Revolutionising Customer Experience with Generative AI: Crafting Personalised Journeys at Scale,” the session will explore how generative technologies are applied to real-world CX strategies.
From conversational AI to intelligent recommendations and AI-powered insights, attendees will learn how to move beyond basic automation to truly individualised interactions.
Join us as we uncover the tools, technologies, and mindsets that, powered by AI, enable brands to build deeper, more human connections with their customers.
Meet the Speakers
Ravikanth Bommakanti, Head of Consumer Banking and Wealth Technology, DBS Tech India.
With deep expertise in banking technology and risk management, Ravikanth leads several cutting-edge initiatives that leverage AI to enhance customer experience while ensuring security and compliance at scale.
Amit Talwar, Country Director – India Leader, AGCO Corporation
A leader in digital transformation, Amit brings a wealth of experience from the manufacturing sector, where he has helped modernise customer engagement and operational efficiency using next-gen technologies, including AI.
Date: May 30
Time: 4–5 PM IST
Platform: Zoom
Why You Should Attend
Whether you’re a customer experience leader, a data science professional, or a business strategist looking to modernise your approach, this session will equip you with:
- Real-world success stories of AI-driven personalisation
- Practical strategies to implement Generative AI in CX workflows
- Insights into cross-industry use cases—from banking to manufacturing
Join this must-attend session to explore how technology leaders deliver hyper-personalised experiences that build customer loyalty and transform engagement at scale.
Date: May 30
Time: 4–5 PM IST
Platform: Zoom
About DBS Tech India
DBS Tech India (DTI) was established in 2016 in Hyderabad, India as the first offshore technology development centre of the DBS Bank, Singapore. DTI is more than just a technology hub, always believing that “Technology is Business and Business is Technology.” We strive to transform the future of banking through experimentation and growth as we stay committed in building a better tomorrow for our customers, and the world. With over 4,000 technologists collaborating as one team, DTI is fueling the next wave of digital transformation as a World-Class Engineering Organisation to deliver superior technologies and solutions for the DBS Bank and their global customers.
Know more about us: www.dbs.com/dbstechindia.
